Customer Relationship Management/ Introduction
An Alert is a user-initiated memo to alert other common users on issues associated to a Customer Account.
The System shall allow Users to enter and describe issues relating to a Customer Account in Alert, classify it by Alert Type, and set up so that the Collection users will be notified with issues associated with such account.
Users are required to provide o have a validity period for the alert. The latest 3 (or more if user opt so) Alerts shall be presented during the Collection from Customer to alert the cashier performing the collection.
An Alert Type is a classification for Alerts used in Customer Relationship Management for notification and analysis purpose.
The System shall allow Users to set up Alert Type, and link Alerts to any Alert Type.