Customer Blacklist

Customer Relationship Management/ Introduction

The Customer Blacklist function allows Users to debar certain customers from future business dealings) for a period of time by adding them to a blacklist.  Blacklisted Customers will not be allowed to sign new leases, licenses or contracts or renew existing leases, licenses or contracts. 

Requirements

1. Existing Customer Account

Step Process

1. From the homepage, go to module menu option.
2. Navigate to "Customer Relationship > Customer Blacklist".
3. Click on ”Create New”. Fill in the reason for blacklist and select the customer to blacklist. Click on ”Submit for Approval” when done.
4. Once the customers blacklist is approved, the system will transit the record to an “Approved” status, and add a new blacklist record in the customer blacklist history. The customer will be flagged as blacklisted from the blacklist start date.

Notes

1. Users submitting customers for blacklisting approval are required to provide a blacklist start date reason for blacklisting.
2. The System permits users to select a non-blacklisted customer for blacklisting. Please not that a customer of “Miscellaneous” Customer Type cannot be blacklisted.
3. The customer can be removed from the blacklist using the Customer Blacklist Removal function. 

Related Articles

1. Customer Blacklist Removal
2. Customer Particulars Update
3. Customer Account
4. Customer Group (CG)