Customer Refund Voucher

Process refund of credits under customer accounts. This involves checking of any credit balances under the customer account and facilitating refund to their nominated payment method.

Navigation

1. From the homepage, go to Finance module.

2. Navigate to the Accounts Receivable and Customer Refund Voucher.

Guide

1. Click the Create New button.

2. Select the Business Entity from the list and input the refund date.

3. Search the Customer Account by clicking the Search button.

Note: All credit balances will be displayed under the customer account.

4. Review the credit item and the Refund Amount. 

5. Under Payee Information, select the payment details:

• Payment Mode
• Bank
• Bank Account Name
• Bank Account Number

6. Review the payment details, once done click the Submit for Approval button.

7. Click the View Journal Transaction to review the adjusted journal entries.

8. To process payment, proceed to Payment function under Accounts Payable.

Notes:

• Refund vouchers can originate from contract termination, deposit and over-payment.
• Reversal of a Refund Voucher can be performed as long as payment has not been processed.

Related Articles

• Transfer of Credit
• Reversal of Transfer of Credit
• Reversal of Customer Refund Voucher
• Write-Off For Customer