Tag customer accounts for arrears exemption in the system. This involves setting whether the customer account is exempted from penalty charges and arrears notices.
Navigation
1. From the homepage, go to Arrears Management module.
2. Navigate to the Arrears Exemption.
Guide
1. Click the Create New button.
2. Select the Customer Account for the list.
3. Input the Reason.
4. Set whether the account is exempted from:
- Penalty Charges
- Arrears Notice
5. Once done, click the Submit for Approval button.
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