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Arrears Letter Generator

Warren Hamilton
Warren Hamilton
  • Updated
Configure the dunning settings in the system. This involves setting up the dunning notices, schedule and notification to customers.


The Arrears Letter Generator objects permits the user to create and automatically send a letter when an account is in arrears.



1. From the homepage, go to Arrears Management module.

2. Navigate to the Arrears Letter Generator.




1. Search the contract for late payment charge generation by inputting the contract number in the search bar.

2. Tick the checkbox button on the left of the contract and click the Generate Notice button.

3. Review the notice generation date and click the Confirm and Generate button.

Note: Successful records will appear in customer account arrears status history / document printing modules.



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