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Arrears Recovery Process Settings

Warren Hamilton
Warren Hamilton
  • Updated
Configure the dunning settings in the system. This involves setting up the dunning notices, schedule and notification to customers.




1. From the homepage, go to Arrears Management module.

2. Navigate to the Arrears Recovery Process Settings.




1. Click the Create New button.

2. Set the Dunning Settings name.

3. Under the Applicable Entities, add business entities by clicking the Add button.

4. Under the General Settings, set the following:

  • Description
  • Effective Start Date
  • Effective End Date

5. Under Account Type Settings, select the Account Type for which this Dunning settings will be applied to.

6. Under the Schedule Settings, select the Schedule Type:

  • By aging band only
  • By outstanding gross rent only
  • By aging band and outstanding gross rent

7. Under the Exclusion Rules Setting, set the Minimum Owing Amount.

8. Define the Notice Generation Day.

9. Once done, click the Acknowledge button.



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