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Mass Arrears Exemption

Warren Hamilton
Warren Hamilton
  • Updated
Tag multiple customer accounts for mass arrears exemption in the system. This involves setting whether the customer account is exempted from penalty charges and arrears notices.




1. From the homepage, go to Arrears Management module.

2. Navigate to the Mass Arrears Exemption.




1. Click the Create New button.

2. Select the Business Entity.

3. Input the Exemption Reason.

4. Add customers for mass exemption:

a. Manual add

  • Click the Add button and populate the following:
    • Customer Account
    • Exempted From Late Payment Charges?: Yes or No
    • Penalty Charges Exemption Period From
    • Penalty Charges Exemption Period To
    • Exempted From Arrears Notice?: Yes or No
    • Arrears Notice Exemption Period From
    • Arrears Notice Exemption Period To
  • Once done adding, click the Update button.

b. Mass upload

  • Click the Download Excel File and populate the template (same fields as above)
  • Upload template by clicking Upload Excel button

5. Once done, click the Submit for Approval button.



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