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Write-Off For Customer

Warren Hamilton
Warren Hamilton
  • Updated

Write-off debts and charges in the system. This involves reversing all outstanding charges under a customer account and posting them to a bad debt expense GL account.




1. From the homepage, go to Finance module.

2. Navigate to the Accounts Receivable and Write-Off For Customer.




1. Click the Create New button.

2. Select the Business Entity from the list and input the Write-off Date.

3. Search the Customer Account by clicking the Search button.

Note: The system automatically shows any charges owed and its aging days.


4. Select the GL Account from the list and input the Write-off Reason.

5. Once done, click the Submit for Approval button.

6. Click the View Journal Transaction to review the adjusted journal entries.



  • Once written off, the debts can no longer be reversed. To re-effect the charges to the Customer/ Customer Account, User is required to re-create the charges via Invoice, or through direct Collection of monies owed.


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