Collection From Customer

Create records in the system for payments received from customers for the amount they owed, deposits or other adhoc cash charges outstanding. This involves manual creation of record or system-generated via payment system interface.

Navigation

1. From the homepage, go to Finance module.

2. Navigate to the Accounts Receivable and Collection From Customer.

Guide

1. Click the Create New button.

2. Select the Business Entity from the list and input the receipt date.

3. Search the Customer Account by clicking the Search button.

4. Apply the payment to outstanding items via 4 methods:

a. Pay By Invoice

• Review all outstanding invoices and amounts.
  • Paying in full - tick the Pay in Full box
  • Paying in partial - untick the Pay in Full box and input the amount under Payment Amount box

b. Pay by Charge Type

• Review all outstanding charges and amounts.
  • Paying in full - tick the Pay in Full box
  • Paying in partial - untick the Pay in Full box and input the amount under Payment Amount box

c. Pay by Customer Account

• Review all outstanding customer accounts and amounts.
  • Paying in full - tick the Pay in Full box
  • Paying in partial - untick the Pay in Full box and input the amount under Payment Amount box

d. Pay by Detail Outstandings

• Review all outstanding items:
  • Paying in full - tick the Pay in Full box
  • Paying in partial - untick the Pay in Full box and input the amount under Payment Amount box

e. Adhoc Charges

• Add Adhoc Charge Item by clicking the Add button.
• Set up the Charge Item:
  • Customer Account
  • Item Type
  • Charge Type
  • Unit PriceNote: GL Account, Description and Tac Code will be automatically be populated when you select the Charge Type. Auto-computation of the Amount and Tax based on the Unit Price inputted.
• Once done, click the Update button.

5. Input the Payment mode details:

• Select the bank Bank Account from the list wherein the payment has been collected/credited.
• Select the Cash Account.
• Add the payment by clicking the Add button and populating the following:
  • Payment mode
  • Amount paid
  • Amount received

6. Review the Collection Summary section and ensure that payments are applied properly. Click the Re-calculate Amounts Summary if there are any changes to payment application.

7. Once done, click the Submit button.

Notes:

• For transactions that selects payment mode(s) that require bank reconciliation, a pre-requisite process shall be done via Collection Status Update function upon confirmation of bank clearance date to reflect successful collection.
• For transactions that selects payment mode(s) that do not require bank reconciliation, successful collection will be posted.
• A Posted Collection can no longer be edited or deleted, and can only be reversed via the Reversal of Collection from Customer function.

Related Articles

• Amendment of Collection Payment Mode
• Mass Collection From Customer
• Reversal of Collection From Customer
• Collection Status Update
• Reconcile Suspense Collection